When is my rent due? What is the grace period for payments?

Rent is always due on the 1st day of every month. There is a grace period of 4 days. Starting on the 6th of the month you will accrue an 8% penalty based on your monthly rental amount.

Starting with the second month rent, you will be able to pay your rent with a bank account or credit card (3% processing fee applies) in your online tenant portal (Appfolio). Or you may mail in a personal check to our office.

Please allow 7 business days for online tenant portal to reflect payments made during the initial processing period of starting the lease.

Shortly after you sign your lease, you will receive an email with a link to our tenant portal. After receiving the link, you will be able to create your own login/password so you are able to sign in securely during your tenancy.

Yes, we file and pay your General Excise Tax (GET). We also pay your Real Property Tax upon request. However, we do not file or assist with personal income taxes.

We will provide regular monthly and year-to-date income statements of receipts and disbursements including copies of non-recurring invoices on a monthly basis.

In order to make sure we are able to cover all of your monthly expenses, we reserve at least 3 months’ worth of property tax, maintenance fees, etc., and distribute the remaining income to you on a monthly basis.

Late rent payments will incur an 8% additional fee. We send the tenants a letter and contact them directly to ask when they will pay their outstanding rent. Our intention is to always try to work things out with the tenant if they are responsive and want to pay their outstanding rent. However, if they are non-responsive and do not pay their rent in a timely manner then we may need to start legal proceedings to evict them and send them to collections. However, evictions are extremely rare and we try our best to avoid those situations.

No, the tenant is 100% responsible for any damage that their pet causes.

As long as your building house rules permit pets, allowing tenants to have pets is your discretion. We require a pet addendum to get detailed information on each pet that the tenant is bringing into the property.

To help property owners mitigate the costs of damage from a tenant’s pet, Hawaii Revised Statutes 521-44(b) allows for a landlord to collect a pet deposit of not more than one month’s rent. This deposit is treated the same as the security deposit.

*Please note that we cannot collect pet deposits if the pet is registered as a Service Animal or Emotional Support Animal, however, the tenant is still required to submit a signed pet addendum.

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